You will find the questions that our customers frequently ask, with the answers. If your question and answer is not on this page, please contact us so we can give you the answer.

What are 3rd party charges that are added to package prices?

Our charge is made up of two parts: (1) the fee for our service, which is £125.99 for the starter package and is equal to 1 day a month dedicated work on your marketing,  £249.99 for the Standard package, which is equal to 2 day a month dedicated work on your digital marketing or £449.99 for the Deluxe package which is equivalent to 5 full days a month or marketing. (2) The cost that we have to pay out to 3rd parties (such as Google or Facebook) for your digital marketing. For example example, if you want to get £50 a month’s worth of Pay-Per-Click marketing on Google Adwords, we will have to pay the Google that money to let us setup and launch your PPC campaign. Similarly, if you want email marketing using an email platform that has a charge to use their service/platform, we will pass that charge to you as 3rd party costs.

How do I know when my contract will expire?

When you commission our service, we will provide a contract for our work with you. The contract will state the start and end dates for our initial contract.

I would like to order more than 3 services. Is there a volume discount?

Yes we provide volume discounts. We consider any order for 4 or more digital marketing services a volume order. Please call us to ask us about our discounts if you want to purchase more than 3 services.

Can I cancel my contract

We don’t hold you to long contracts that you cannot get out of. We also hate to see you go. If you cancel your contract within the first 30 days, we will not charge you at all.

If you wish to end the contract early (within the initial 4 month period), we will listen to you to find out your reasons. We aim to put right anything you may be unhappy with about our service right.

If we cannot resolve the problem(s) to your satisfaction, you can end the contract. However, you will be required to pay 50% of the costs of the remainder of the package that you signed up for up to the end of the initial 4 month period – this is your contractual obligation period.

You can end your contract with us on the end date – that is at the end of the initial 4 months period, and we will not charge you any more. Or if you are happy with our service, you can extend the contract on a rolling basis.

After the initial 4 months period, you can end the contract whenever you want. We require a 14-day written notice period to end your contract with us.

How do I upgrade my service package?

Smallbiz-emarketing has 2 different packages available for purchase depending on your business needs. When needed, you can upgrade or downgrade to another package. Just contact us to tell us the new package you want. We will then produce a Digital Marketing Plan for your new package within 2 weeks of the date you inform us.

Once you agree the new plan we will start working to the new package at the start of the next calendar month and bill you accordingly.

When do I have to pay for your service?

The first month of our service is completely free. During this time we aim to have a full Consultation Meeting with you to discuss your business, marketing goals and digital marketing options. We will also develop a Digital Marketing plan for your business that will guide our activities.

Smallbiz-emarketing delivers marketing services based on monthly fees, which are taken in advance of services provided. Your first payment for the package and 3rd party costs is due 30 days after we start work on your account – from the Consultation Meeting. We will invoice you for the package and 3rd party costs 30 days every 30days thereafter for our service until the end of our work with you.

Do you have Business Insurance?

Yes, Small Business e-Marketing Ltd has Professional and Public Liability Insurance through Markel (UK). Contact us for our insurance details if required.

Can I get a receipt?

After purchasing a package and making a payment, you will receive a confirmation email for the transaction. The email will display your company name, the package you have purchased, amount paid, payment details and the transaction number.

If you need a receipt and the confirmation email does not suffice, you can make an invoice request by emailing info@smallbiz-emarketing.com with Invoice Request as the subject line. To help us get the receipt to you faster, please provide the following information in support of your request:

  • Your account ID
  • A screen shot of your confirmation email

You will receive the receipt after the required information is provided within 48 hours.

Can I get a refund?

Refunds will be provided only for services that have not been started, subject to the 14 days notice of cancellation. Package costs are non-refundable for the current month for which they have been paid. You can cancel your package after month 4, giving 14 days notice prior to the next billing period. Costs of 3rd party services will be subject to their own refund policy.

Refunds will be returned by the means that they were paid. Online payments will be returned through the payment channel used by the client unless agreed otherwise.

Can I get a discount?

Yes, we have a Payback Scheme in which you are encouraged to share your order with your network. If any of your friends sign up to a digital marketing package and quote your Customer ID number, we will give you £5 off your monthly package costs every month until you cancel your contract with us.

Will you do everything listed in the service package every month?

Analysis and reporting as well as recommendations to improve performance for each online marketing medium are carried out every month. However, it is unlikely that we will carry out all of the service elements in each package every month because our service packages cover everything to help your business get the best/fullest return on investment in each digital marketing medium.

After agreeing an overall digital marketing strategy for your business, we will propose and agree the priorities to cover in the short and medium term. The priorities are then broken down into Action Plans for each month. We aim to cover all of the package activities over a period of months.

How do I unsubscribe from your e-newsletter?

Our monthly e-newsletter is a great way to keep you informed about service/product updates, resources and special offers. We are always sorry to hear that you want to unsubscribe. To unsubscribe from future updates, simply click the ‘unsubscribe link at the end of the e-newsletter.

How can I stop Smallbiz-emarketing emails going into my spam folder?

To prevent you receiving unwanted spam email, some Internet Service Providers block messages from senders whose email addresses are not in the recipient’s Address Book or on their Safe Senders List.
To ensure your smallbiz-emarketing messages reach you in the future please add newsletter@smallbiz-emarketing.com to your Address Book or Safe Senders List.

What should I do if I am unhappy with the service I receive?

We aim to provide exceptional Customer Service to all of our clients. If we fall short on this promise in any way and you become unhappy for any reason, we welcome the chance to resolve the problem informally at the earliest opportunity.

Please email or write to us explaining the reasons you are unhappy and how the service did not meet your expectations. We will look into the issues and respond to you with the steps we will take to improve our service. If you are not happy with the response you get from us, just let us know so that we can look into the issues again and try to give you a more satisfactory response.

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